We hope you are satisfied with your purchase. If you need to request a return or refund, please read the following policy carefully.
I. 30-Day Return Policy
You may request a return within 30 days of receiving the goods.
Returned goods must meet the following conditions:
The goods are not used or damaged in a way that would affect resale;
The goods are in their original condition;
The packaging and accessories are complete (if applicable);
Valid order information or proof of purchase is provided.
We may not be able to accept return requests for goods that do not meet the above conditions.
II. Eligible Return Circumstances
You may request a return or refund in the following situations:
Received the wrong goods;
The goods were damaged during transportation;
The goods have obvious quality problems;
The received goods are clearly inconsistent with the order contents;
Other eligible return situations as stipulated in this policy.
III. Situations Where Returns Are Not Supported
Returns are generally not supported in the following situations:
After the 30-day return period;
Damage caused by human error;
Products that have been excessively used, modified, or damaged by human error;
Incorrect size, specifications, or style selected due to personal reasons (the product has no quality issues);
Problems caused by failure to use the product according to the instructions;
Other circumstances where returns are not applicable under the law.
IV. How to Apply for a Return
To apply for a return, please contact us via customer service email and provide the following information:
Order number;
Email address used when placing the order;
Product name;
Reason for return;
Product photos (if involving quality issues or shipping damage).
Customer service will provide you with subsequent return instructions after review.
Packages returned without confirmation may not be processed normally.
V. Return Shipping Costs
If a return is made for the following reasons:
Product quality issues;
Receiving the wrong product;
Product damage during shipping;
Return shipping costs will be borne by us or reasonable compensation will be provided based on the actual situation.
For returns due to personal reasons (such as changing purchase intentions, selecting the wrong product, etc.), return shipping costs are usually borne by the customer.
VI. Refund Processing
After receiving and inspecting the returned goods, we will notify you of the refund review result.
Once the review is approved, the refund will be returned to your original payment method.
Generally, refunds will be processed within 3 business days.
The specific arrival time may vary depending on the processing speed of the bank or payment institution.
VII. Order Cancellation
If your order has not yet entered the processing or shipping process, you can contact customer service to apply for order cancellation.
If the order has already been shipped, you need to apply for a return according to this return policy.
VIII. Exchange Policy
If you receive the wrong product or there is a quality problem, you can contact us to apply for an exchange.
Exchanges will be arranged according to inventory.
If the product is out of stock, we may provide a refund or other reasonable solutions.