This shipping policy outlines information regarding order processing, shipping, delivery, and logistics. By placing an order, you acknowledge and agree to this shipping policy.
I. Shipping Location
All orders are shipped from our US warehouse.
We will select the most suitable warehouse based on inventory to arrange shipment and ensure your goods arrive as quickly as possible.
II. Order Processing Time
Orders are typically processed and shipped within 1–3 business days after successful payment.
Order processing time does not include weekends and public holidays.
During promotional events or periods with high order volume, processing times may be extended. We appreciate your understanding and patience.
III. Estimated Delivery Time
After shipment, the estimated delivery time is typically:
5–7 business days
Actual delivery time may vary depending on the delivery area, weather conditions, logistics and transportation, holidays, or other unforeseen circumstances.
IV. Partner Logistics Companies
Depending on the order destination and delivery requirements, we may choose one of the following logistics service providers to complete the delivery:
UPS, FedEx, USPS, DHL eCommerce, and other reputable US logistics partners.
The specific carrier will be arranged based on actual delivery conditions.
V. Logistics Tracking
After the order is shipped, if logistics tracking is provided, we will send logistics tracking information via email.
You can check the delivery progress using the tracking number in the email.
If you do not receive a logistics notification, please check your spam/junk mail folder first, or contact our customer service team.
VI. Delivery Area
Currently, we arrange order delivery according to the delivery service area provided on the website.
If the delivery address is outside the delivery area, or the logistics company cannot provide delivery service, we will contact you promptly to discuss a solution.
VII. Delivery Address
Please carefully check your delivery information before submitting your order.
Delays, returns, or additional costs caused by incorrect address information, incomplete information, or inability to contact the recipient may be the responsibility of the customer.
If you find an incorrect address, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to assist in correcting it.
VIII. Delivery Delays
While we will make every effort to complete delivery on schedule, the following situations may cause delivery delays:
Inclement weather
Natural disasters
Peak holiday logistics periods
Logistics company operational adjustments
Customs inspection (if applicable)
Force majeure events
We appreciate your understanding regarding reasonable delays caused by the above reasons.
IX. Package Receipt
Please check the outer packaging and the condition of the goods promptly upon receiving your package.
If you find the package damaged, the goods damaged, or you have received the wrong goods, please contact us upon receipt.